Paradise Connected: Shangri-La Mactan, Cebu and Eastern Communications Form a Strategic Alliance to Provide Next-Generation Connectivity

Eastern Communications and Shangri-La Mactan, Cebu have officially sealed a strategic partnership through a formal contract signing, appointing Eastern as the resort’s exclusive provider of internet and ICT services. This alliance represents a major step forward in enhancing the digital backbone of one of Cebu’s most renowned island resorts, highlighting how exceptional hospitality today relies on equally robust digital connectivity.

Starting January 2026, Eastern Communications will deliver 1000 Mbps of its Internet Direct Service (IDS) to Shangri-La Mactan, powering both guest digital experiences and internal resort operations. Tailored for large enterprises, Eastern IDS offers a premium dedicated connection with a 1:1 contention ratio, ensuring dependable, stable, and high-performance internet access—even during peak demand.

In the hospitality sector, especially in regional and island destinations, dependable high-speed internet is a necessity in daily operations. From seamless guest check-ins and uninterrupted in-room connectivity to operational systems that support service excellence, safety, and efficiency, connectivity plays a central role in shaping the modern resort experience. Through this partnership, Shangri-La Mactan enhances its ability to deliver a smooth, digitally enabled stay that meets the expectations of today’s always-connected travelers. According to the Department of Tourism (DoT), Cebu is listed among the top travel destinations in the country and its capital city drew in 102,124 visitors during the holiday break. This surge was just ahead of Lapu-Lapu City hosting the 45^th Association of Southeast Asian Nations (ASEAN) Tourism Forum this January.

“Providing an exceptional guest experience means ensuring that connectivity is effortless and reliable throughout the resort,” said Dave Junker, General Manager of Shangri-La Mactan. “By working with Eastern Communications, we are strengthening our digital capabilities in a way that supports both our guests and our teams, allowing us to consistently deliver the exceptional service Shangri-La is known for.”

The collaboration reinforces Eastern Communications’ position as a trusted connectivity partner for enterprises that require robust infrastructure and dependable, personalized support. Bringing enterprise-grade connectivity to a premier island resort demonstrates the telco provider’s commitment to enabling businesses to operate at their best—regardless of location.

“Connectivity is fundamental to how businesses serve their customers and how guests experience a destination,” said Anthony Co, Head of Sales – Regional Operations Groupof Eastern Communications. “Our partnership with Shangri-La Mactan reflects our commitment to ensure reliable, high-quality internet and digital services to businesses in areas that have high growth potential.”

The partnership reflects a shared vision of helping organizations reach beyond boundaries. As businesses across the country continue to evolve, Eastern Communications remains committed to empowering its partners to move forward with confidence and to dare to soar by building on strong digital foundations supported by responsive, human-centered service.

As Eastern Communications grows throughout the Philippines, its collaboration with Shangri-La Mactan demonstrates the company’s ongoing commitment to providing top-tier businesses with cutting-edge connectivity solutions, demonstrating that digital excellence can flourish even in island locations.

Call 5300-7000 or visit www.eastern.com.ph to find out more about Eastern Communications and their future collaborations.