SM Supermalls, in collaboration with the City Government of Caloocan and key national government agencies, formally launched the Government Service Express (GSE) at SM City Caloocan on March 25, 2026. The GSE brings essential government services closer to the community through a convenient, people-centered hub located in their favorite SM Supermall.
The inauguration was led by Chris Martin D. Coquia, Regional Operations Head of SM, alongside representatives from partner agencies including the Caloocan City LGU, PNP, PRC, PhilHealth, SSS, and Pag-IBIG.
The GSE at SM City Caloocan marks the 18th Government Service Express in SM malls nationwide, reinforcing SM Supermalls’ commitment to transforming malls into community hubs that go beyond retail—spaces where everyday needs, essential services, and meaningful experiences come together.
Designed as a one-stop hub, the Government Service Express enables customers to conveniently complete government transactions within the mall environment—supporting parents processing family documents, jobseekers completing employment requirements, entrepreneurs and workers navigating essential services, and everyday citizens seeking efficient and reliable public service.
“As we open this new Government Service Express, we do so guided by our commitment of All For You—putting the needs of our customers and communities at the heart of everything we do,” said Coquia. “By making essential services more accessible and experiences more seamless, we help our customers truly maximize their experience every time they visit our malls.”
Beyond Convenience: Enabling Everyday Progress for Filipino Workers and Families
More than just accessibility, the Government Service Express delivers real, everyday impact—particularly for the working and middle-income segments who rely on efficient, reliable government services to move forward in life.
By bringing together agencies such as the Caloocan Business Permit and Licensing Office, BFP, PNP, PhilHealth, and PRC in one location, GSE allows individuals to:
- Process employment requirements and benefits without taking multiple days off work
- Complete business and professional requirements in a single trip
In select locations, GSEs also serve as access points for free services, including medical assistance and medicines through partner agencies—helping ease the financial burden of everyday needs while maintaining dignity and independence.
Functioning as a modern-day community service hub, GSE complements local government services by providing a more accessible, organized, and customer-friendly environment—especially for urban, working populations who value time, efficiency, and reliability.
Rather than being a space solely for aid, the Government Service Express empowers individuals to participate more actively in the economy—whether by securing employment, accessing benefits, or building their future through government-supported programs.
The launch underscores the strong impact of public-private collaboration in enhancing the accessibility and quality of services. By bringing government offices into the mall setting, SM Supermalls helps streamline processes, lower barriers, and provide more inclusive access to essential services in everyday life.
Through initiatives that directly address community needs, SM Supermalls continues to reinforce its position as the most loved mall—creating spaces that go beyond transactions and truly serve people and communities.
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