Eastern Communications named the Brand Experience of the Year and Customer Experience of the Year at the Asian Experience Awards 2025. [From L to R:] Eastern Communications Customer Experience Manager Francris Caspe, Brand Communications Manager Tricia Barrera, Chief Marketing and Experience Officer Jed Estanislao, Segment Marketing Manager Dindo Cabatingan, and Customer Experience Manager Maricris Santos-de Guzman.
Launched in 2018 to foster Eastern’s connections with its most valued B2B clients, the Link VIP Club has now expanded into a full-fledged experience delivering unique incentives, elevated service touchpoints, and access to premium lifestyle events targeted to the demands of modern organizations.
Elevated experiences through the Titanium Tier
Eastern Communications treats loyal partners to an exclusive movie premiere of The Fantastic Four: First Steps
Unveiled in April at the Metropolitan Museum of Manila in Bonifacio Global City, Taguig, the Titanium Tier launch was a celebration of partnership and progress. This newest Link VIP Club level offers premium benefits such as 24/7 priority care, managed connectivity solutions, exclusive event access, and curated learning sessions. Designed to deepen client relationships and elevate the customer experience, these perks align with Eastern Communications’ “High Tech, High Touch” philosophy.
“Customer-centric innovation is at the heart of everything we do,” said Jed Estanislao, Chief Marketing and Experience Officer at Eastern Communications. “Through the expanded Link VIP Club perks, we’re elevating the way we serve with smarter solutions, faster resolution time, and exclusive access to experiences to empower our clients for the future. Our goal is not just to meet expectations but to stay ahead of them and anticipate challenges before they’re even felt. Because at Eastern, every client journey deserves excellence.”
Eastern Communications holds first-ever golf tournament exclusively for Link VIP Club Members
Furthering its client-first approach, the telco provider hosted its first-ever golf tournament exclusively for Titanium members on July 17, 2025, in Laguna. This inaugural event brought together some of Eastern Communications’ most loyal clients for a day of friendly competition, networking, and shared celebration.
“Our company has been with Eastern Communications since 2015, and we really feel special. This event is more on engagement and relationship building, which I think is the key to being long-time partners,” said Yeng Molero, owner of APN Philippines Inc.
Recognized commitment to client engagement
Aside from the 2025 Asian Experience Awards, Eastern’s “high touch” service has garnered significant acknowledgment across various regional marketing platforms.
Eastern Communications earned recognition at the 2025 Carrier Community Global Awards in Berlin, winning the Best Sales and Marketing Team of the Year award, highlighting the strength and impact of its customer engagement initiatives. The telco also took home a bronze award for Excellence in B2B Marketing at the Marketing Excellence Awards Philippines.
Most importantly, Eastern Communications’ dedication to exceptional service is reflected in the feedback of its clients.
“As an Eastern client, I really enjoyed the after-sales and pre-sales services. Most businesses really need reliability and fast connection, and in case there are downtimes, the team has to be very approachable. It’s truly great that we are partnered with Eastern. I would really recommend Eastern based on our company’s overall experience, knowing that we can confidently stand by our recommendation,” said Shin Enriquez, Network Operation Section Head at Bank of Commerce.
Ross Garcia, Head of Public Relations at San Miguel Holdings, shared, “Eastern Communications is very proud of their service, [and] as they say, it is very personalized and exceeds every client’s expectations. They go the extra mile and they provide services that really can’t be matched by other competitors.”
This illustrates how Eastern sees its clients as long-term partners in success and reflects the company’s branding message of being Partners in Progress. Through custom events, priority support, milestone sharing, and fostering relationships beyond business, the telco keeps showcasing this value.
Visit www.eastern.com.ph or call 5300-7000 to find out more about Eastern Communications’ dedication to providing High Tech, High Touch service and the Link VIP Club Program.
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